MarTech Solutions from Touchpointe Digital

Case Study: HRMS Implementation for a Well-Known Food Brand

Introduction
When a leading food brand with over 300 employees approached Touchpointe Digital for help streamlining its Human Resource Management System (HRMS), we knew we had the perfect solution. Managing a growing workforce and ensuring seamless employee experiences while maintaining compliance were their key challenges. With our expertise in digital transformation, we successfully implemented Zoho People as their centralized HRMS.

Challenges Faced by the Client

  1. Decentralized HR Processes:
    The client relied on fragmented tools and manual processes for managing attendance, leave policies, and payroll. This created inefficiencies and impacted productivity.
  2. Scalability Issues:
    As the organization scaled, the existing systems couldn’t accommodate the complex needs of a larger workforce.
  3. Employee Engagement Gaps:
    Employees found it cumbersome to navigate HR processes, leading to dissatisfaction and communication breakdowns.
  4. Regulatory Compliance:
    Ensuring compliance with labor laws and maintaining accurate employee records was time-consuming and prone to errors.

Our Approach

At Touchpointe Digital, we believe in tailoring solutions to fit the specific needs of every client. Here’s how we executed the project:

  1. Requirement Gathering:
    We conducted a series of workshops with the HR and IT teams to understand pain points and desired outcomes.
  2. Selecting the Right Platform:
    After evaluating various HRMS tools, Zoho People stood out for its user-friendly interface, scalability, and comprehensive features, including attendance tracking, performance management, and compliance tools.
  3. Customization and Integration:
    We customized Zoho People to align with the client’s unique HR policies, integrating it with their payroll and communication systems.
  4. Training and Change Management:
    Our team provided hands-on training for HR staff and employees to ensure a smooth transition. We also developed easy-to-follow documentation for future reference.

Key Features Implemented

  • Automated Attendance and Leave Management:
    Employees can now clock in and out digitally, track leave balances, and apply for time off seamlessly.
  • Employee Self-Service Portal:
    The self-service portal empowered employees to update personal details, access payslips, and submit requests without HR intervention.
  • Performance Management System:
    Managers and HR teams gained access to detailed analytics on employee performance, enabling data-driven decision-making.
  • Compliance Management:
    The system ensured adherence to local labor laws and provided tools to generate reports required for audits.

Results Delivered

The implementation of Zoho People transformed the client’s HR operations:

  • Increased Efficiency: HR processes were automated, reducing administrative tasks by over 40%.
  • Improved Employee Satisfaction: With a streamlined self-service portal, employees reported a 30% increase in satisfaction scores related to HR interactions.
  • Scalability: The system can now handle the needs of a growing workforce effortlessly.
  • Data-Driven Insights: Advanced reporting features allowed HR leaders to identify trends and improve workforce planning.

Conclusion

Through our partnership with Zoho People, Touchpointe Digital helped a renowned food brand overcome HR inefficiencies and unlock its true potential. This project exemplifies our commitment to delivering tailored solutions that drive measurable results for our clients.

If you’re looking to transform your HR operations, contact Touchpointe Digital today. Let us help you achieve similar success with innovative digital solutions!